Skip to main content

BUSINESS TERMS AND CONDITIONS

Last updated: 11/06/2026

BUSINESS LISTING TERMS AND CONDITIONS

Last updated: 30/04/2026

INTRODUCTION

The website animap.gr and the related online platform of animap (hereinafter collectively referred to as the "website" or the "site") were created and are managed by the company "Monovia I.K.E.", with GEMI No.: 186347801000 and Tax ID: 802964751, legally headquartered in Athens, 2 Dorou Str., 10431 (hereinafter "animap", "we", "us", "our"), and constitute an online platform dedicated to animals, through which its users have the opportunity to search for and select the professional that best suits their needs, book appointments with them, as well as place orders for products from collaborating pet shops and related stores.

This text (hereinafter the "Agreement") includes all the terms and conditions governing the relationship between animap and you (hereinafter the "Professional/Merchant", "you", "your") regarding your listing on the site, the promotion of your services, and/or the sale of your products through the site.

Please read this Agreement and the Privacy Policy carefully before you start using the site as a Professional/Merchant. Your registration on the website and the use of its features as a Professional/Merchant implies your unreserved acceptance of this Agreement and the site's Privacy Policy, as they each apply from time to time.

PROFESSIONAL/MERCHANT REGISTRATION

Only registered Professionals/Merchants have the ability to make use of animap's listing and promotional services. Any Professional/Merchant wishing to register on the site creates their professional account initially free of charge, by filling in the necessary information that will be requested.

If the Professional/Merchant wishes to have access to more features and privileges (e.g., priority ranking on the site), they have the option to purchase one of the available subscription plans by paying the relevant subscription fee. The subscription plan to which the Professional/Merchant has subscribed (or in case of an upgrade, the latest applicable plan) will be automatically renewed for an equal period each time, unless the Professional/Merchant chooses to cancel it through their account, at least before the expiration of the respective end date.

Upon registration, the Professional/Merchant must also register their bank account into which their fees will be paid, which will be linked to the environment of the electronic payment provider Stripe Inc. (see below).

Prior to the completion of the registration process, specific supporting documents will be requested from the Professional/Merchant, depending on their specialty, which certify the experience, expertise, and/or license of the Professional/Merchant to provide their services and/or products. animap retains the right, at its absolute discretion, to reject or cancel the registration of a Professional/Merchant on the site if, in its reasonable judgment, it considers that the Professional/Merchant does not meet the registration requirements and/or is unable to provide the declared services and/or sell their products.

Upon completion of their registration, the Professional/Merchant will be able to create their professional profile, through which they can edit their business details, information about the services they offer, update the list, prices, and availability of their products, their days and hours of availability, as well as post and update their promotional material (texts, logos, photographs, videos, offers, hyperlinks, etc.).

The Professional/Merchant is solely responsible for maintaining the security of their personal passwords and the overall security of their account, becomes fully responsible for any act or action performed on or through the account, and animap disclaims all relevant liability. The Professional/Merchant must notify animap immediately as soon as they notice any unauthorized use of their account or any breach of its security.

FINANCIAL TERMS

The registration of the Professional/Merchant on the website and access to the provided services is initially free of charge, unless the Professional/Merchant selects a premium subscription plan. animap charges only a commission on each transaction carried out through the site (appointment booking or product sale) for the intermediary services of listing, promotion, and connection of users that it provides through the site. This commission burdens exclusively the Professional/Merchant and is withheld from the consideration that animap collects from its users for each transaction, before transferring it to the Professional/Merchant.

All payments for transactions carried out through the site are processed through a third-party licensed financial and payment services provider (Stripe Inc.) with whom we cooperate and who provides all the necessary guarantees for the security of electronic transactions. The remittance of the consideration of each transaction to the Professional/Merchant, minus animap's commission, will be credited to the bank account declared by the Professional/Merchant within thirty (30) days from the date the transaction was carried out.

The amount of commission owed to animap as stated above is set at: 25% (+VAT) on the amount of each transaction, unless specifically agreed otherwise between animap and the Professional/Merchant.

Alternatively, at their sole discretion, the Professional/Merchant has the option, either during their registration on the website or at a later time, to choose to join the "Pro" subscription plan, by paying a monthly fee to animap, as defined each time. In this case, the amount of commission per transaction will be set at 15% (+VAT) on the amount of each transaction. The Professional/Merchant shall have the right at any time to discontinue the monthly fee payment status through their account or by relevant written notice to animap, whereupon, at the beginning of the next calendar month from the date of the aforementioned cancellation, the amount of animap's commission will be readjusted to 25% (+VAT).

animap reserves in any case the right to unilaterally increase the amount of the commission and/or its monthly fee, with a prior written notice of thirty (30) days to the Merchant/Professional. In the event that the latter does not agree with the readjustment of the commission amount and/or the monthly fee, they must state it in writing to animap within ten (10) days from the notification of the above update, whereupon this Agreement shall be automatically terminated. It is explicitly stated that the continuation of the use of animap's services by the Merchant/Professional after the end of the seamless thirty (30) days will be interpreted as silent acceptance on behalf of the Professional/Merchant.

APPOINTMENTS AND CANCELLATIONS

The Professional/Merchant acknowledges and accepts that the website users have the ability to postpone or cancel a confirmed appointment up to twenty-four (24) hours before the agreed time of the appointment, exclusively through the website. In case of timely cancellation in the above manner, animap will refund the amount received to the user, and therefore the Professional/Merchant will have no claim over it. It is understood that in such a case, no commission will be charged by animap to the Professional/Merchant.

In the event that the user does not cancel in a timely manner or does not show up for their appointment with the Professional/Merchant without any prior cancellation, the amount will be normally payable to the Professional/Merchant, according to the terms set above.

In case the Professional/Merchant wishes to cancel or postpone an appointment that has been agreed and booked through the website, they must respectively inform animap and the user at least twenty-four (24) hours in advance, having the capability to propose a new day and time. If the user is not available or does not wish to carry out the appointment on the new proposed day and time by the Professional/Merchant, animap will refund the amount received to the user, and the Professional/Merchant will have no claim over it. It is explicitly stated that in such a case of cancellation on part of the Professional/Merchant, animap's commission will be invoiced to the Professional/Merchant and credited to animap normally, regardless of whether their appointment with the user ultimately took place on a new date or was cancelled entirely.

If it is found that the Professional/Merchant neglects or for any reason fails to provide timely notification regarding the cancellation of their appointments, with a frequency exceeding one (1) time per month and five (5) times in total during a calendar year, animap will have the power, at its absolute discretion, to temporarily suspend the Professional's/Merchant's account on the site.

Correspondingly, in the event that the Professional/Merchant proceeds to continuous cancellations of confirmed appointments, regardless of timely notification, with a frequency exceeding three (3) times per month and fifteen (15) times in total during a calendar year, animap will have the power, at its absolute discretion, to temporarily suspend the Professional's/Merchant's account on the site.

PRODUCT ORDERS AND RETURNS

Professionals/Merchants who sell their products through the site are solely responsible for determining their price, registering and updating the relevant descriptions, as well as for any other obligation they have as sellers, according to the applicable legislation.

All deliveries of products sold through the site are carried out under the care of the respective Professional/Merchant. Any shipping costs burdening the website users must be visible to them before the completion of their order.

Professionals/Merchants who sell products through the site must comply with the provisions of Law 2251/1994, as applicable, and with the generally applicable legislation on consumer protection.

Specifically, each user retains the right to exercise the right of withdrawal, in accordance with the provisions of Law 2251/1994, as applicable, and to return a product ordered through the site without cause within an exclusive period of fourteen (14) days from the date of receipt by themselves or by a third party authorized by them. In the event of a lawful exercise of the right of withdrawal, animap will refund the amount received to the user, and therefore the Professional/Merchant will have no claim over it. It is understood that in such a case, no commission will be charged by animap to the Professional/Merchant.

The right of withdrawal does not apply, by way of exception, in the cases specified in Law 2251/1994, such as indicatively:

  • products which can deteriorate (e.g., food),
  • products which are not suitable for return for health protection or hygiene reasons and which have been unsealed after delivery (e.g., pet hygiene products),
  • products manufactured to order, according to specifications set by the user (e.g., personalized accessories with the pet's name or photo),
  • products that have been used, and/or have suffered damages, and/or are not in their original condition, and/or do not bear all the accessories and forms that accompany them,
  • products for which a sales invoice has been issued.

In all the above cases, the collaborating seller, after checking the returned product, retains the right not to accept its return. In this case, the product will be sent again to the user, who will be further burdened with the costs of reshipping it to them.

In the event that a product does not correspond to its description on the website or if any part or accessory of it is missing or it is generally defective, the user has the right to report it within five (5) days from receipt and return it within a period of fourteen (14) days from receipt. The user must attach photographs clearly depicting the defect of the product and describe the problem it presents, so that both animap and the seller have a full view of the damage sustained.

Following the return of the product, the Professional/Merchant must proceed without delay to its examination in order to determine any defects, acting in accordance with good faith and transaction ethics. In case the defect is confirmed, the product will either be replaced and sent again without any charge to the user, or the consideration paid will be refunded to the user. The Professional/Merchant acknowledges and accepts that, in accordance with the provisions of applicable legislation, if thirty (30) days have not passed since the initial delivery of the product to the user, the latter, at their absolute discretion, retains the right to refuse the repair or replacement of the product and request a refund of the consideration.

In the case of defective products according to the above, animap will refund the amount received to the user, and therefore the Professional/Merchant will have no claim over it. It is understood that in such a case, no commission will be charged by animap to the Professional/Merchant. If the amount has already been transferred to the Professional/Merchant, they must return it without delay to animap and at the latest within five (5) days from the date it was paid by animap to the user. animap retains the right to offset any amounts not paid to it by the Professional/Merchant, withholding them from future payments to them.

OBLIGATIONS OF THE PROFESSIONAL/MERCHANT

Throughout the duration of this Agreement, the Professional/Merchant declares and guarantees that:

  • a) they possess a sole proprietorship or are the legal representative of a company lawfully operating in Greece with an object related to the purposes of the website,
  • b) they meet all the requirements for practicing their profession, have obtained every necessary legal license, certificate, and/or degree, and comply fully with every law and regulation governing their profession,
  • c) they possess the necessary knowledge and have all the qualifications as well as the required skills and abilities for practicing their profession,
  • d) the information they provide regarding the identity of their business, the services they provide, the products they sell, the photographs, their properties, and their availability, is true, complete, and updated,
  • e) they will provide every necessary piece of information, certification, and document that may be requested by animap in the context of conducting due diligence on behalf of the latter, either before or during this Agreement,
  • f) they will not represent and/or act on behalf of any other person or other business and will not use false information or information they are not authorized to use,
  • g) they will faithfully and professionally fulfill all their obligations under the agreements they conclude with customers who come into contact with them as a result of their listing on the website, in accordance with good faith and transaction ethics,
  • h) they will always issue and send the lawful tax document for the provision of their services and/or the sale of their products to the respective website users,
  • i) they will not proceed to post and promote through the website any illegal product and/or service,
  • j) they will not use the website in a way that opposes this Agreement, or generally for purposes other than those for which the website is intended,
  • k) they will not use the website for any illegal activity, such as indicatively to transmit defamatory, offensive, abusive, threatening, or obscene content, or content that may cause annoyance, distress, or unnecessary anxiety to website users and/or third parties,
  • l) they will not violate or attempt to violate the security mechanisms of the website, including accessing any data or server to which they do not have a right of access,
  • m) they will not bypass, nor attempt to bypass animap, including but not limited to encouraging off-site transactions with users with whom they performed a transaction through the site,
  • n) they will not infringe any of animap's intellectual property rights, including indicatively its trademarks, distinctive features, and website texts, and will not copy, in any way, the content of the website,
  • o) they will not prompt, assist, or cooperate with any third party to perform any of the above illegal acts.

animap reserves the right, in the event that it detects or suspects any violation of the above obligations, to temporarily suspend or permanently delete the account of the violating Professional/Merchant, without liability for damages and without prior notice, as well as to seek satisfaction for any damage resulting from the relevant violation by taking every available judicial or extrajudicial measure.

RIGHTS OF ANIMAP

animap retains the following rights regarding the Professionals/Merchants listed on the site:

  • a) the right to use the name, trade name, logo, and contact details of the Professional/Merchant for the promotional purposes of the website as well as for purposes of promoting the website to third parties,
  • b) the right to refuse the registration of a Professional/Merchant on the site for any reason at its reasonable discretion,
  • c) the right to request from the Professional/Merchant, at any time, any information, certification, or document (such as professional license, AADE registry certificate, solemn declarations, etc.) which it has a reasonable interest to demand in the context of conducting due diligence, in accordance with the provisions of applicable legislation,
  • d) the right to cancel the Professional's/Merchant's subscription, suspend, and/or delete their account, without notice and without liability, in case of violation of any of the terms of this Agreement,
  • e) the right to unilaterally remove any material posted by the Professional/Merchant which animap reasonably deems false, misleading, or illegal in any way,
  • f) every other right available by Law for the protection of its interests, even if not explicitly mentioned herein.

REVIEWS

Users of the site have the ability to submit reviews regarding the Professionals/Merchants with whom they transacted through the website. User reviews must be true, accurate, and based on their personal experience from using the services and/or purchasing the products of the respective Professional/Merchant. It is strictly prohibited to post reviews that are false, misleading, abusive, defamatory, offensive, or that violate the rights of professionals or third parties. In any such case, animap retains the right to withdraw the relevant review. However, the Professional/Merchant understands and accepts that animap is not obliged to, nor will it proceed to remove any negative review for the Professional/Merchant, provided that the obligations of this Clause 8 are not violated.

INTELLECTUAL PROPERTY

"animap" constitutes our registered trademark (OBI filing No. N298224) and enjoys full protection provided by the relevant legislation. Furthermore, with the exception of third-party intellectual property rights for which animap has received a specific license for their use on the website and for its purposes, all website content, including images, graphics, photographs, designs, compositions, texts, provided services, as well as the software, constitute intellectual property, registered trademarks, or distinctive features of animap and are protected by the relevant provisions of Greek law, European law, and international conventions and treaties.

The Professional/Merchant understands and accepts that they are granted no right to reproduce, download, copy, modify, sell, resell, process, and/or commercially exploit, in any way, all or part of the website content or animap's intellectual property rights, without its prior explicit consent.

The Professional/Merchant grants animap a universal and royalty-free license to use the intellectual property rights belonging to the Professional/Merchant and which the latter posts on the site, including distinctive titles, distinctive features, trademarks, images, graphics, photographs, videos, designs, texts, etc., for the purposes of listing the Professional/Merchant on the site and/or on animap's social media. The duration of the validity of the above license is identical to the duration of this Agreement.

The Professional/Merchant declares and guarantees that any material containing intellectual property rights that they post on the site is their own property, or otherwise they have been lawfully granted the license to use and freely dispose of it, including disposing of it to animap for the purposes of this Agreement.

In the event that the promotional material posted by the Professional/Merchant contains any personal data of a third natural person, such as, indicatively, photographs or videos depicting faces, the Professional/Merchant declares and guarantees to animap that the consent of the data subjects has been lawfully obtained for posting them on the website.

CONFIDENTIALITY

Both animap and the Professional/Merchant are obliged and bound to handle as highly confidential every piece of information, idea, and material provided to them by the other party, or of which they become aware in any way within the context of this Agreement, such as indicatively and not restrictively: business secrets, know-how, methods, processes, personal data, customer lists, financial data, statistical data, communications, and any other information that each contracting party (the "disclosing party") would have a reasonable interest to keep secret, by whichever means it is disclosed to the other party (the "receiving party"), even if not explicitly designated as confidential, including the terms herein (hereinafter the "Confidential Information").

From the above definition, information is excluded for which it can be sufficiently proven by the receiving party that:

  • it is public or becomes subsequently public without liability of the receiving party or
  • it was developed by the receiving party itself independently and without the use or incorporation of any Confidential Information of the disclosing party.

The receiving party will use the Confidential Information of the disclosing party exclusively to the extent that it is necessary for the performance of its obligations under this Agreement, will not use it for its own benefit, and will not disclose it, directly or indirectly, nor cause its communication in any way to any third party, without the prior written consent of the disclosing party. Also, both animap and the Professional/Merchant declare and guarantee that their employees and/or agents to whom Confidential Information may be disclosed are themselves bound by confidentiality clauses at least as strict as those contained in this article.

The obligations of this Clause 10 apply also for a period of five (5) years after the completion or termination of the Agreement.

INDEMNIFICATION

The Professional/Merchant agrees to indemnify, defend, and hold harmless animap, as well as any of our parent or subsidiary companies, executives, directors, employees, and/or partners, against any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of any violation of this Agreement by the Professional/Merchant, such as indicatively and not restrictively, defamation, infringement of copyright, trademarks, violation of consumer protection law or personal data legislation, false or misleading advertising, stemming from the information provided or published by the Professional/Merchant on the site and/or from the services they offer, and/or from the products they sell through it.

DISCLAIMER OF LIABILITY

The Professional/Merchant acknowledges and understands that the listing and promotional services provided by animap are provided "as is", without any warranty, commitment, or assurance on part of animap in relation to the suitability, effectiveness, and response of the site to the expectations of the Professional/Merchant. In no case is the registration of the Professional/Merchant on the site and the use of animap's services linked to any target of sales, customer increase, or profits of the Professional/Merchant, and no such promise or commitment is provided by animap to them.

In no case does animap communicate with the website users, mediate, or become a contracting party, nor does it bear any responsibility for any claims due to any dispute, act, or omission in relation to the conclusion, validity, or execution of any agreement between the Professional/Merchant and the customers they attract through the site.

In no case is animap obliged to return any amount to the Professional/Merchant or indemnify them in any way, except in cases of termination due to animap's fault as defined below, in the event that the Professional/Merchant:

  • a) failed to create or complete their professional profile on the site,
  • b) delayed creating or completing their professional profile or uploading their promotional material,
  • c) failed to conclude the desired number of agreements with site visitors or for any other reason was not satisfied with animap's services,
  • d) failed to collect or was obliged to return their fee for the provision of their services or the price for the sale of their products, for reasons not attributable to animap, including cases of lawful exercise of rights granted to website users by applicable legislation,
  • e) failed to safeguard the security and confidentiality of their passwords and overall access to their professional profile on the website,
  • f) proceeded to a violation of this Agreement, resulting in the suspension of their account by animap, according to the terms specified herein.

The Professional/Merchant understands and accepts that the operation of the website may be affected and/or interrupted for reasons beyond animap's control. To the maximum extent permitted by law, animap is not responsible and is not obliged to indemnify the Professional/Merchant in any way in the event that, for any reason, the operation of the website is temporarily interrupted or access of the Professional/Merchant and/or visitors to it or to certain of its pages becomes difficult or impossible. In any case, animap will make every possible effort for the fastest restoration of any such issues, within the framework imposed by good faith and transaction ethics.

In no case, even due to its fault, can animap become responsible for any consequential or indirect damage or lost revenues of the Professional/Merchant, and the Professional/Merchant explicitly waives any relevant claim.

DURATION AND TERMINATION

This Agreement comes automatically into effect upon the registration of the Professional/Merchant on the website and remains in force until the deletion of their account or its termination, in accordance with the provisions below.

The Professional/Merchant has the right at any time to delete their account and stop their listing on the website. However, any pending product orders must be processed normally and delivered to the respective users, and any booked appointments must be carried out, according to the terms herein. In the event that the Professional/Merchant has purchased any of the available subscription plans, it is explicitly stated that they will not be entitled to any full or proportional refund as a result of their premature termination of this Agreement.

Without prejudice to any other provisions of this Agreement, each contracting party has the right to terminate this Agreement by written statement to the other party, without liability for damages and without notice, in the event of a faulty breach of any term thereof by the other party.

animap has also the right at any time, at its discretion, to discontinue the operation of the website without prior notice, whereupon this Agreement shall be automatically dissolved.

ENTIRE AGREEMENT

This Agreement constitutes the entire agreement between animap and the Professional/Merchant and supersedes any prior arrangements, statements, communications, or agreements, written or oral, between the two parties.

SEVERABILITY

In the event that any provision of this Agreement is deemed illegal, invalid, or unenforceable, that provision will be enforceable to the maximum extent permitted by applicable legislation, and the invalid part thereof will be deemed not to constitute part of this Agreement. This designation will not affect the validity and enforceability of the remaining provisions herein.

NON-WAIVER

The failure or delay on part of animap to enforce any provision of this Agreement and/or to exercise any of its rights shall not be interpreted as a waiver of any such provision or right.

LAW AND JURISDICTION

This Agreement is governed by and construed in accordance with the laws of Greece, excluding provisions concerning conflict of laws. The courts competent over territory for the resolution of any dispute arising between you and animap are designated as the competent Courts of Athens.

AMENDMENTS

animap retains the right to modify or renew unilaterally the terms of this Agreement whenever it deems necessary. In any such case of modification, animap will inform the Professional/Merchant in advance via electronic mail (email).

The most recent version of the Agreement is available at any time on this page. We invite you to periodically visit this page in order to stay informed about any changes or modifications. Continuous access to our website and use of its services after any changes are made to this Agreement constitutes unreserved acceptance of these changes on your part.

CONTACT

For any matter regarding this Agreement or the general use of our services, you may address to: partners@animap.gr.

← Back to home